INTRODUCTION
At HOMEDY, we strive to provide exceptional service delivery to ensure our customers have the best experience possible. This Service Delivery Policy outlines our commitments and processes related to the delivery of our products and services.

1. ORDER PROCESSING

1.1. Order Confirmation
Once your order is placed, you will receive an email confirmation detailing your purchase.

1.2. Processing Time
Orders are typically processed within 3-7 business days. You will be notified if there are any delays.

2. SHIPPING & DELIVERY

2.1. Shipping Methods
We offer various shipping options to meet your needs. Delivery times and costs will be displayed at checkout.

2.2. Delivery Time
Standard delivery typically takes 3-7 business days. Expedited and international shipping times vary based on location and the selected method.

2.3. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress.

3. DELIVERY ISSUES

3.1. Missing or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact our customer service team at sales@homedy.com.my. We will investigate and resolve the issue promptly.

3.2. Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us within 3-7 days of delivery. We will arrange for a replacement or refund as per our Return & Refund Policy.

4. CUSTOMER RESPONSIBILITIES 

4.1. Accurate Information
Customers are responsible for providing accurate delivery information. HOMEDY is not liable for orders delivered to incorrect addresses provided by the customer.

4.2. Acceptance of Delivery
It is the customer’s responsibility to ensure someone is available to accept the delivery. If no one is available, the carrier may leave a notice with instructions for rescheduling or pickup.

5. CHANGES TO THIS POLICY

We reserve the right to update this Service Delivery Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

6. CONTACT US

If you have any questions or concerns about our Service Delivery Policy, please contact us at :

• Email : sales@homedy.com.my

• Phone : [Your Phone Number]